Videos & Podcasts

We asked leaders in brand loyalty and customer experience, “Can you give us an overview of your customer loyalty offering, and how it is unique to the market?” In this video, Loyalty360 features: Kim Welther, Baesman Carlos Dunlap...Read More

  In Part I of Loyalty360’s Mark Johnson’s interview with Mats Winter, director of product at Air Canada, he spoke on the opening of the Maple Leaf Lounges and Air Canada’s mobile app. In Part II, Winter discusses what Air...Read More

  While Sleep Number’s mission to help everyone in the world sleep better may seem like a dream, it is anything but. In fact, the company doesn’t think of itself as just a mattress retailer, but a health and wellness company...Read More

    The restaurant industry has been one of the hardest hit verticals during COVID-19 as these brands have had to pivot and search for creative ways to still serve customers due to decreased traffic and various restrictions. As many...Read More

We asked, "What will Loyalty look like in 2025? How should we as an industry be looking at / making moves to get to what that envisioned future will be?." Thanks to our members from PK, Formation, Clarus Commerce, Red Shoes Living...Read More

  In Part I of Loyalty360’s Mark Johnson’s interview with Generali Global Assistance’s Paige Schaffer, CEO of Global Identity and Cyber Protection, Schaffer spoke about disruptions in areas of fraud and an introduction to...Read More

  For some people, coffee is as integral to everyday life as the air they breathe. This need gives coffee brands an excellent demographic of people to offer exciting and intriguing loyalty programs. The Coffee Bean and Tea Leaf is one of...Read More

  Consumers are spending more time online, and with an increase in sharing and shopping comes an increased risk for potential issues related to a customer’s personal information. This is where Generali Global Assistance and its Global...Read More

  David Sykes, who heads global payments provider Klarna’s U.S and North America operations, talks with Loyalty360’s Mark Johnson about Klarna’s launch of its first loyalty program, Vibe. The members can receive rewards for...Read More

Theme parks have been an enjoyment for U.S. families for over 70 years, allowing visitors to enjoy themselves with a variety of options. Holiday World located in Santa Claus, Indiana, was the nation’s first theme park, opening in 1946...Read More