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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

The Fine Line between Creepy and Creative Customer Service
  • Multimedia
  • Tasti D-Lite & Planet Smoothie
  • Oct 29, 2012
Loyalty360 Reads: Ultimate Jet Vacations Launches Millionaires Club, Panera Focuses on Dine-In Experience with ‘It Just Meals Good’ Launch, and American Airlines to Provide Free Wi-Fi
  • Daily News
  • Apr 18, 2025
Successful Loyalty Strategies: Maximizing Engagement and ROI through an Exceptional Customer Service Experience
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  • Multimedia
  • Kobie Marketing
  • Oct 29, 2012
Loyalty360 Reads: Instacart Enhances the Customer Experience, Tillster Report Highlights Customer Loyalty Trends, and Red Robin Heightens Customer Engagement During National Burger Month
  • Daily News
  • Apr 17, 2025
Loyalty360 Reads: GoTo Foods Opens First Cinnabon Swirl Store, Matas Enhances Personalization Through Algonomy Partnership, and Wahl® Announces Fourth Benevolent Beards Contest
  • Daily News
  • Apr 16, 2025
Loyalty360 Reads: Newsweek Names OtterBox One of America’s Most Loved Brands, Crocs’ Personalization Pays Off, and Levi’s Brings Red Tab Loyalty Program to Europe
  • Daily News
  • Apr 15, 2025
Wyndham Rewards Enhances the Customer Experience With Discounts on Carnival Cruise Bookings
  • Daily News
  • Apr 15, 2025
Loyalty360 Reads: Church’s Texas Chicken® and Texas Chicken™ Go Global, GoodRx Introduces E-commerce Experience, and IHG Hotels & Resorts Recognized as Fortune 100 Best Companies to Work For
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  • Daily News
  • IHG Hotels
  • Apr 14, 2025
Loyalty360 Reads: Allegiant Named America’s Most Loved Brands 2025, Domino’s Pizza Partners with DoorDash, and The Cheesecake Factory Named ‘100 Best Companies to Work For’ by Fortune
  • Daily News
  • Apr 11, 2025
Alterian Survey Reveals Brands Undervalue Customer Service Objectives with Social Media
  • Research & Report
  • Aug 26, 2010
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Most Popular

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2026 Consumer Loyalty Research Report
2026 Consumer Loyalty Research Report
Supplier Perspectives | Emotional Loyalty Becomes the Next Competitive Advantage
Supplier Perspectives | Emotional Loyalty Becomes the Next Competitive Advantage
Leaders in Customer Loyalty: Supplier Voices | How FIS is Helping Brands Build Loyalty in the Agentic World
Leaders in Customer Loyalty: Supplier Voices | How FIS is Helping Brands Build Loyalty in the Agentic World

Webinars & Member Meetings

14
Jul
MEMBER MEETING | 1:00PM ET
Loyalty360 Brand Member Roundtable – Customer Loyalty Successes, Challenges, and Priorities for the Second Half of 2026
21
Jul
WBINAR | 1:00PM ET
Loyalty as a Growth Engine in the AI Era
View All Webinars | View All Member Meetings

Industry News

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Jersey Mike's steals customer satisfaction crown from Chick-fil-A
Jun 17, 2026
Engage People Sustains Industry Momentum With Multiple Award Wins and Recognitions
Jun 17, 2026
Hotel Owners Are Rebelling Against Marriott’s Loyalty Program
Jun 17, 2026