FedEx Expands AI Into Post-Purchase Experience
FedEx Corporation is enhancing its digital offerings with the launch of AI-powered post-purchase solutions, which are aimed at improving how enterprise shippers manage customer engagement after checkout. The company introduced FedEx Tracking+ and FedEx Returns+, two digital tools that can be integrated directly into a shipper’s websites and apps to provide real-time tracking and returns management with AI-driven automation. These tools are designed to elevate visibility, streamline....