During Thursday’s Loyalty360 webinar, “Simplify Customer Service Interactions,” which was presented by KANA®, a Verint® company, Scott Hays of KANA posed a question about how to simplify customer interactions.
“Listen to your customers,” panelist Craig Harsip, Technology Director at Vistaprint, told attendees. “Ask them. They know what they want. We created a process to systematically collect and analyze customer feedback. Listen to your customers. They are very likely telling you what they want.....