Mobile carriers must maintain their networks and offer more products to retain customers, according to a new report from Accenture.
The report, “Mobile Web Watch 2013: The New Persuaders,” comprises a survey of more than 30,000 people in 26 countries that asked how they use their mobile devices, and what kind of services and products they are demanding.
In light of rampant mobile usage, communications service providers (CSPs) are faced with four critical questions, according to the report:
Will customers pay more for....