Engagor, the most comprehensive platform for real-time customer engagement, social media monitoring and analytics, today announced its expansion into the U.S. Engagor has secured $2.6 million in a Series A funding round led by Hummingbird...Read More

A knowledgeable representative and a timely response are the most valuable components of a great customer service experience, according to a new study from Interactive Intelligence – a global provider of unified IP business communications...Read More

TIBCO Software Inc. (NASDAQ: TIBX) today announced the latest version of its unified marketing platform, TIBCO Loyalty Lab® Reward 13.2. With this release, marketers can further utilize mobile channels to engage customers at...Read More

Local Merchants Can Reach 250,000 Credit Union Members Through Innovative Rewards Program Developed with Technology from Zavee, LLC RewardsNOW, Inc. (www.rewardsnow.com) announced today that it is now accepting Metro Detroit merchants into its...Read More

Rock Bottom has reinstated its Mug Club loyalty program, according to Benjamin Brown, Vice President of Loyalty for CraftWorks Restaurants & Breweries. Brown said the Mug Club, along with several new enhancements to Rock Rewards, went live on...Read More

Big Data is providing the entertainment industry with essential insight to enhance loyalty and customer relationship programs in order to enhance margins, Joshua Kanter, vice president of Total Rewards for Caesars Entertainment, Las Vegas, Nev...Read More

New Benefits Include Double American Airlines AAdvantage(R) Miles for Purchases on American Airlines and in Select Business Categories, Five Percent Annual AAdvantage Mileage Bonus on Purchases Made and Free First Checked Bag Providing new...Read More

Customers Able To Earn Loyalty Rewards Directly Through Mobile Phone Mocapay, a mobile consumer engagement platform, announced a partnership with Yumilicious, a Texas-based chain of frozen yogurt lounges, to mobile enable its loyalty program at...Read More

New Agreements with National and Regional High-frequency Partners Add to Program Momentum Alliance Data Systems Corporatio, a leading provider of loyalty and marketing solutions derived from transaction-rich data, announced that CBSM - Companhia...Read More

Nearly seven out of 10 home improvement shoppers say they are not brand loyal when it comes to buying big-ticket items, according to The Complex Shopper(TM) study conducted by The Integer Group® and research partner Decision Analyst...Read More