The heightened expectation for a safe + clean experience has left brands across industries questioning: Do customers still want in-person assistance?Recent SMG research confirms: Yes, they do—but with one major factor...Read More

In this week’s episode of #loyaltyexpertsvoice​, @Jakub Dembiński, Head of Business Development at Comarch, talks about “the loyalty effect,” specifically how today’s companies can generate revenue using immersive...Read More

Four Ways Fuel And Convenience Retailers Can Drive Consumer EngagementMichael Schulte writes at ChainStoreAge.com that, in today’s challenging economic environment, fuel and convenience retailers face a critical inflection point. Due to the...Read More

Enterprise Car Sales announced that it has completed the nationwide rollout of the Accelerated Customer Experience (ACE)TM digital platform. With the completion of this rollout, Enterprise's customers now have the flexibility to complete their...Read More

Bumped—the fintech company on a mission to create an ownership economy through fractional stock rewards—released data from their two-year pilot study showing that when Target customers become a shareholder in the brand, they increase...Read More

When customers are passionate about you, they’re more likely to choose you over competitors and stick with you (in good times and bad). If you offer them personalized, individualized messaging and loyalty offers based on each customer&rsquo...Read More

Earning customer loyalty has gotten harder for retailers.Consider that nearly two-thirds of consumers say their loyalty is more difficult for retailers to maintain than ever before.COVID-19 has changed consumer behavior significantly in...Read More

Shake Shack Launches Chef Collaboration Series to Benefit Nonprofits Shake Shack announced the launch of Now Serving: A Collab Series by Shake Shack. Now Serving is a series of collaborations with well-known chefs and restaurateurs across the U.S...Read More

Keebler is partnering with Make-A-Wish to spread more magic and wishes – one cookie at a time – contributing $750,000 since 2020 to go towards granting more wishes – and inspiring others by sharing one wish kid's story. ...Read More

Friskies is launching its updated game designed for cats, Cat Fishing 2, available now for free for iOS and Android devices. The game provides a creative, simple way to enrich your cat's life and support mental stimulation. The games are...Read More