In a year where every industry, especially retail, was hit hard by the COVID-19 pandemic, it would be easy to throw in the towel and wait for easier times to come. However, this was never an option for Susan Stein, Director, Reporting &...Read More

The Home Depot® has enhanced its military discount benefit to include all U.S. veterans, active service members and spouses every day, reaffirming the company's commitment to serving the U.S. military community nationwide.U.S...Read More

Customer experience (CX) leaders understand the importance of demonstrating financial impact, but 50% aren’t confident in their ability to do so. On top of that existing pressure, timing is of the essence with more than half of...Read More

Albertsons pilots AI-driven salad bars To gauge the reaction of U.S. consumers to its concept, Picadeli, which runs salad bars in more than 2,200 grocery stores in Europe, worked with Albertsons to install the equipment in supermarkets in...Read More

The most successful businesses (regardless of industry) all have one thing in common: They put the customer first. Their products and services are customer-centric. Their customer experience is seamless and top-notch. And they develop...Read More

Denny's just enticed another gamer to enter the Matrix in the latest stunt the restaurant brand pulled off. On December 21 on streaming platform Twitch, through a new partnership with Twitch streamer Juan Debiedma&mdash...Read More

Red Roof®, the leader in economy lodging, is making Snowbird travel dreams a reality for those looking to escape to key winter destinations. With 59% of US travelers planning domestic-only trips in the New Year, they can start 2022 off strong...Read More

Throughout the pandemic, brands across industries that have prioritized the health + safety of their customers and employees have seen higher satisfaction and an increase in loyalty. This is in large part due to their dedication to providing...Read More

Ahold Delhaize announces that bol.com acquires a majority stake in delivery expert CycloonAhold Delhaize announces that bol.com, its online retailer in the Benelux, enters into a strategic alliance with delivery expert Cycloon. The parties...Read More

Gannett Co. announced an agreement with TicketSmarter to provide USA TODAY NETWORK’s audience of more than 145 million monthly visitors the opportunity to purchase tickets for concerts, sports and theatre events across the country....Read More