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Brianne Drlich

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Personalization: The Antidote for Search

  • February 15 2016
  • Resource: Supplier-Contributed Blogs

Forget search. Invest in personalization. That’s the message we are increasingly hearing from technology vendors who are marketing the decision-engine tools that promise to deliver personalization in a meaningful and impactful way...Read More

Digital Experience Begins with Data

  • November 05 2015
  • Resource: Supplier-Contributed Blogs

Here’s a little story for all those CEOs, CMOs and CIOs who dream of digitally transforming their businesses.My pharmacy of choice, Walgreen’s, offers customers a rewards program using a telephone number as a unique identifier. Like...Read More

The Most Important eCommerce Feature is Customer Experience

  • October 13 2014
  • Resource: Supplier-Contributed Blogs

I just read a new report from Forrester Research’s Sucharita Mulpuru entitled, “Must-Have eCommerce Features.” What stood out was that most of the features had little to do directly with ecommerce platforms like Hybris...Read More

The Fair Exchange: A Business Model for Successful Customer Experience

  • August 29 2014
  • Resource: Supplier-Contributed Blogs

One of our core principles at Tahzoo is the idea of the Fair Exchange.  We define it simply as the art and science of balancing the needs and desires of the always connected, fully empowered customer with the business requirements and...Read More