A new report from IDC Manufacturing Insights reveals that ERP (Enterprise Resource Planning) platforms are crucial for the delivery of a positive customer experience.
What’s more, the use of ERP platforms and results starkly differs between smaller (100-1,000 employees) and larger (5,000 or more employees). Consider that:
More than 90% of respondents in smaller companies indicated that their ERP has limited, little, or no contribution toward the delivery of a good customer experience. Conversely, 75% percent of large....