Nearly 75% of British consumers who experience poor customer service don’t issue complaints with the respective companies, according to new research from uSwitch.
According to the research, 83% of respondents regularly waste time queuing or being kept on hold; 65% regularly experience poor customer service; and 59% indicated that are treated poorly.
Ann Robinson, Director of Consumer Policy at uSwitch.com, said in a press release that the number of complaints received actually received by companies is just the tip of the iceberg....