Electric utility providers might not immediately conjure up the most amazing customer engagement strategies, but, according to the J.D. Power 2016 Calendar-Year Electric Utility Business Customer Satisfaction Study, they’re improving at a rapid pace.
Electric utility providers are communicating with more of their business customers, more often, and in more ways, and their efforts are resulting in record-high levels of satisfaction, the study notes.
The study measures satisfaction among business customers of 87 targeted U.S....