Lowe’s Steps Up Smart Home CX with New Customer Engagement Fulcrum
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Like it or not, the Internet of Things is coming sooner than we think, and with it comes a veritable plethora of smart home connected devices. Some customers can’t wait to deck their house with this new wave of connectivity, from Wi-Fi-enabled door locks to thermostats that can be adjusted through an app. Others, however, are feeling understandably overwhelmed and confused by the capabilities offered by these new devices.   Home Improvement giant Lowe’s is looking to clear up this confusion with a store-within-a-store....

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