Finnair is upping the ante on customer experience.
Finnair is launching a suite of product upgrades and developing a mobile application as part of a larger push to renew the customer experience both on the ground and in the air.
On long-haul flights, product upgrades scheduled for the fall include the Economy Comfort package, a new offering in the front of the Economy Class cabin featuring at least four inches of extra legroom, comfortable headrests, high-quality headphones, and personal amenity kits, according to a company release. The....