Two critical aspects of fast-growing small businesses are constantly running a kind of tortoise-and-hare race: sales and operations.
Many companies become so consumed by sales that they fail to see that if operations fall too far behind, it can lead to disaster. Mark Lehew, SAP’s national VP of strategic growth enterprises, told me recently, “You’re hiring a lot of people to meet demand, but you don’t have good business processes in place,” he says. &ldquo....