Last week, we took a few days to host what we called the Customer Experience Innovation Workshop, here at SAP in Palo Alto. We were joined by some of the best thinkers in the business -– Lior Arussy, Ray Wang , Henry Chesbrough and Michael Krigsman -– along with business people from some of the world’s top companies in a variety of businesses. The focus of the one and half day event: Customer experience. We wanted to zero in on the practices and techniques that monetize....