Google used to have a formula for finding the best employees: it screened for high SAT scores and grade point averages. Sounded like a good plan (especially since Google’s two founders demanded it).
Unfortunately, it turned out to be dead wrong—not a good thing at a company that prides itself on taking an analytical approach to talent management. So Google began surveying its employees and discovered that what really makes a successful (and happy) workforce is a strong sense....