We spent the past two weeks in Peru and had a great chance to go back in customer experience time. For people accustomed to shopping, traveling and searching for information (often while shopping and traveling), Peru was a stark contrast to what we have in our constantly connected, information-enriched and very loyalty-driven world in the U.S. That didn’t necessarily make the experience less than enjoyable, but it put obstacles in the way of having a great experience. For the brands....