One of our Account Executives tells a wonderful story that illustrates the power of creating positive emotions.
He describes walking through a hotel ballroom during a travel operation that included a Run-Through-The-Warehouse rewards event for his client. As he made his way toward the evening dinner, he spotted a woman (let’s call her Sheila) who was an award winner sitting in a chair with tears streaming down her cheeks. Concerned that something had happened, he asked her what was....