I seem to be on a Richard Branson roll. Earlier this month I wrote about how I thought Branson’s banking endeavors would benefit from a focus on the kind of personalized customer service that he’s brought to Virgin Atlantic. Subsequently, Flavio Martins at themana.gr took up the theme with his blog on 7 customer service rules from Richard Branson.
There’s no question that Branson gets customer service; that’s one of the foremost reasons I keep coming back to....