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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Loyalty360 Reads: Customer Experience Enhanced at Walgreens for Medicare Advantage Members, Gopuff and Robinhood Collab, and Wyndham’s Loyalty Promotion Returns
  • Daily News
  • Walgreens, Gopuff, Robinhood, Wyndham
  • Mar 06, 2024
Marriott Bonvoy Enhances Loyalty Perks, Elevates Customer Experience with Taylor Swift
  • Daily News
  • Marriott Bonvoy
  • Mar 06, 2024
2024 Trends: FIS on Technologies Impacting the Customer Experience and Customer Loyalty Priorities in the Coming Year
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  • Daily News
  • FIS Global
  • Mar 06, 2024
Loyalty360 Reads: Wawa Launches RMN to Heighten Customer Experience, Braze Report Offers Customer Engagement Insight, and DoorDash Partners with Pet Supplies Plus
  • Daily News
  • Wawa, Braze, DoorDash
  • Mar 05, 2024
Loyalty360 Reads: AT&T Compensating Customers for Outage, Report Shows BNPL Trend Increasing, and Golden Corral Breach Uncovers Data Privacy Concerns
  • Daily News
  • AT&T, The Federal Reserve Bank of New York, Golden Corral
  • Mar 04, 2024
Next Generation Customer Loyalty: Experts Discuss Options, Trends, and Technologies – Part 2
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  • Daily News
  • Comarch, Capillary Technologies, Mastercard, Valuedynamx, CataBoom
  • Feb 29, 2024
Brand Loyalty Spurs Charitable Efforts for theCHIVE Community
  • In-Depth Exclusive
  • Loyalty360
  • Sep 07, 2016
Next Generation Customer Loyalty: Experts Discuss Options, Trends, and Technologies – Part 1
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  • Daily News
  • Comarch, Capillary Technologies, Mastercard, Valuedynamx, CataBoom
  • Feb 29, 2024
Chili’s Embraces Digital Innovation to Drive Customer Loyalty as a State of Mind
  • In-Depth Exclusive
  • Loyalty360
  • Sep 02, 2016
The San Francisco 49ers Win Customer Loyalty On and Off the Field
  • In-Depth Exclusive
  • Loyalty360
  • Aug 26, 2016
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Most Popular

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Stop the Drop: How AI Creates and Compounds Customer Loyalty Guide
Stop the Drop: How AI Creates and Compounds Customer Loyalty Guide
Value Add: How Brands are Using AI to Make Loyalty Programs More Meaningful and Measurable
Value Add: How Brands are Using AI to Make Loyalty Programs More Meaningful and Measurable
Supplier Perspectives | Preventing Loyalty Fatigue: Building Loyalty That Lasts (Part 2)
Supplier Perspectives | Preventing Loyalty Fatigue: Building Loyalty That Lasts (Part 2)

Webinars & Member Meetings

13
Aug
WEBINAR | 1:00PM ET
Beyond Rewards: How Strategic Partnerships Are Reshaping Customer Loyalty
20
Aug
MEMBER MEETING | 1:00PM ET
The Partnership Playbook: How Leading Brands Identify, Activate, and Measure Strategic Partnerships | Maria Cohen, VP, Penn Entertainment
View All Webinars | View All Member Meetings

Industry News

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As the holidays near, two-thirds of shoppers are using AI
Aug 05, 2026
The promise retailers keep breaking (and why the data is to blame)
Aug 05, 2026
Portillo’s Hires Kevin Kalicak as CFO and Treasurer
Aug 05, 2026