Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Coalition Loyalty: A Roadmap for Success in the U.S.

• Research & Report
• President and CEO, Excentus
• Apr 21, 2015

How Brands Are Re-Inventing their Loyalty Programs in 2015 (And How to Keep Up)

• Research & Report
• Apr 16, 2015

2015 Loyalty Report

• Research & Report
• Bond Brand Loyalty
• Mar 31, 2015

Improved Engagement Maturity Through Preference Management

• Research & Report
• Chief Strategist, PossibleNow
• Mar 24, 2015

Q&A with Jimmy Budnik, Overstock

• In-Depth Exclusive
• Loyalty360
• Jun 16, 2021

The Secret for Engaging Moms to Try, Buy and Share

• Research & Report
• Mar 18, 2015

Overstock Listens to Way Customers Speak to Spur Growth

• In-Depth Exclusive
• Loyalty360
• Jun 14, 2021

Q&A with Gabriel Trujillo, Sally Beauty

• In-Depth Exclusive
• Jun 11, 2021

Auntie Anne’s Drives Customer Engagement With Limited-Edition Loyalty Sweepstakes

• Daily News
• Aug 04, 2025

Establishing True Relationship with Your Customers

• Research & Report
• PossibleNOW
• Feb 10, 2015

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