Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

B2B Focused Session - Social Media's Fit in Your B2B Marketing and Loyalty Programs

• Multimedia
• LexisNexis and Julie Schwartz, ITSMA
• May 17, 2011

Sony Embraces Segmentation and Personalization in Customer Loyalty

• In-Depth Exclusive
• Nov 01, 2018

Let Them Have Cake: Loyalty in the New Mobile World

• Multimedia
• Discover, and 1-800-Flowers.com
• May 17, 2011

Yesway Executive Discusses Loyalty in a Competitive Environment

• In-Depth Exclusive
• Oct 23, 2018

How to Create Loyalty (and the Brands That Are Doing it Best)

• Multimedia
• Brand Keys, Inc.
• May 16, 2011

Bridging the Gap Between Social Media and Customer Service: How to Integrate Social Media into Your Customer Contact Center

• Multimedia
• VIPdesk and Molly DeMaagd, AT&T
• May 16, 2011

Engagement, Voice of Customer, and Customer Experience Management Are The Three Most Important Stepping Stones In The Journey to Loyalty

• Multimedia
• Loyalty 360
• May 16, 2011

Ally Financial Leverages Social Media to Focus on What Matters Most—Customers

• In-Depth Exclusive
• Sep 25, 2018

Harry & David Redesigns Image for Customer Loyalty

• In-Depth Exclusive
• Loyalty360
• Sep 21, 2018

Loyalty Expert “Shoot-Out”: Now Where Do We Go?

• Multimedia
• The Geehan Group, Starbucks, Sears Holding Corp., and SAP
• May 13, 2011

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