Verint recently introduced an enhanced version of the Verint Workforce Optimization (WFO) solution to facilitate smarter engagement, improve employee productivity, and to support real-time guidance.
Verint® solution helps add valuable and immediate context to efficiently manage interactions via Employee QuickView
The enhancements further the company’s Customer Engagement Optimization platform vision with a new intuitive user interface (UI), real-time interaction guidance, sophisticated customer analytics, voice biometrics-based....