Time Warner Cable CEO Rob Marcus has heard the jokes on Saturday Night Live and seen where his company ranks in customer satisfaction surveys. Now, TWC officials have heard their customers and vow to make the customer experience significantly better.
On Tuesday, coinciding with the first day of national “Customer Service Week,” Marcus highlighted some of the significant changes made over the past two years to increase customer satisfaction and deliver a much improved service experience.
“We’ve seen where we&rsquo....