Loyalty 360 had the opportunity to hear from Sid Banerjee, a customer experience pioneer and CEO of Clarabridge and Sidra Berman, VP of Product Marketing. We asked Sid and Sidra to share insights on marketplace trends, loyalty, and customer satisfaction philosophies.
Loyalty 360: Tell us first a bit about yourself and your history in loyalty marketing …
Sid Banerjee: I’m a founder of Clarabridge, a leading provider of text and sentiment analytics solutions. Our customers use Clarabridge products to collect....