In late June, Jim Sluzewski, Senior VP of Corporate Communications & External Affairs at Macy’s, told Loyalty360 that the venerable retailer planned to be a “significantly different retailer” because customer shopping preferences and patterns are evolving rapidly.
Terry J. Lundgren, Macy’s CEO since 2003 and Chairman since 2004, has been working with his heir apparent Jeff Gennette during the latter’s transition to the company’s top post. The pair has collaborated on making Macy’s....