Panera Introduces Guest Experience Champion Role
Panera Bread has introduced a new in-store position called the Guest Experience Champion, a role dedicated entirely to improving the customer experience in its bakery-cafés. The position is part of the company’s broader RISE transformation strategy, which focuses on strengthening service and guest connections while evolving operations.
The team member will be present in stores every day and will focus on proactive service touches, such as refilling drinks, checking in with diners,....