McDonald’s Dropping Drive-thru AI Ordering Technology in July
McDonald’s announced that by July 26, 2024, it will discontinue its artificial intelligence (AI) ordering technology at more than 100 drive-thru locations in the United States, marking a setback in the fast-food industry’s adoption of AI. The iconic fast-food giant collaborated with IBM to develop and test voice-automated ordering systems. However, customers complained about the technology getting orders wrong, perhaps owing to problems with the....