Customer experience in 2016 is largely about speed. Consumers have grown accustomed to the lightning-fast tempo of online and mobile platforms, and brands are expected to follow suit in all customer-facing processes. Chief among these evolving practices is customer service, in which customers expect immediate responses and two-way communication with the brand over the course of every inquiry.
Streamlining this process is CoMMingle Live, a new offering from Lodging Interactive that is touting itself as “the hospitality....