SoundBite Communications, Inc. (NASDAQ: SDBT), a provider of customer experience management solutions, today announced it has received the Frost & Sullivan 2012 North American Customer Value Enhancement Award in Proactive Customer Contact Applications. This prestigious award is presented each year to a company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its products and services. Frost &....