Outdoor retailer Cabela’s has long been known for its peerless customer experience inside its stores through its 1-to-1 expertise that its frontline employees provide.
Now, thanks to a new partnership with customer engagement platform InMoment, Cabela’s plans to take that unparalleled customer experience one step further.
Cabela’s will deploy an omnichannel customer listening strategy that leverages video feedback, as well as feedback from traditional channels, such as online reviews and surveys. As a result, that....