As the largest contact lens retailer in the United States, 1-800-Contacts knows quite a bit about its loyal customer base and views customer experience based on customer insights as the ultimate point of differentiation.
Founded in 1995, 1-800-Contacts snared the Platinum Award in the Customer Insights category at the third annual Loyalty360 CX Awards Tuesday at the 6th annual Engagement & Experience Expo presented by Loyalty360.
For 1-800-Contacts Marketing Manager Thomas Rohrer, nothing takes the place of that traditional and....