With many summer getaways put on hold due to ongoing restrictions and unclear travel booking advice, and another holiday season just around the corner, many people are asking the same question – when can we expect any sense of travel...Read More

New Wyndham Rewards Earner Cards, First Small Business Card Wyndham Hotels & Resorts and Barclays announced an updated credit card suite designed with road trippers and road warriors in mind: the Wyndham Rewards Earner Card, the Wyndham...Read More

Meet Anka Twum-Baah, Gap’s new head of loyalty and partnerships. As a female leader impacting the tech industry, Anka is hyper-focused on the customer experience, customer retention, and building loyalty in major ways. Proof in point, her...Read More

Just because a customer qualifies for a promotional offer, says HTK’s Pete Thompson, doesn’t necessarily mean it’s a good idea to send them one. “Sometimes it’s not good for a retailer’s bottom line,&rdquo...Read More

In your quest to target high-value customers, are you leaving a lot of potential revenue on the table? You may not think so, but our recent report, Brand Loyalty 2020: The Need for Hyper-Individualization, shows that there are some...Read More

Domino's Delivering Neighborhood Recycling Information to Customers Domino’s Pizza, the largest pizza company in the world based on global retail sales, wants to increase the amount of pizza boxes entering the recycling stream. Domino...Read More

America's Best Beverage, the family-owned beverage company known for its specialty coffee roasting and tea production, says it is expanding its direct-to-consumer sales efforts for America's Best Coffee Roasting Company via Amazon and...Read More

CarMax, the nation’s largest retailer of used cars, says it completed its omni-channel rollout which empowers customers to buy a car on their terms – online, in-store, and a seamless integration of both. The announcement was made in...Read More

Customer experience (CX) can make or break an organizationCompetition among businesses for customers has never been fiercer, with customer loyalty as the top prize. A true focus on CX means involving many departments and teams – and without...Read More

Ally Lending Announces Relationship With Sezzle Ally Lending, the personal lending arm of Ally Bank, a subsidiary of Ally Financial Inc. is adding to its retail market lending offerings via an agreement with Sezzle, a fast-growing installment...Read More