This article below was written by our CEO, Tom Caporaso, and originally published as part of the Retail TouchPoints Customer Loyalty Benchmark Report in June 2021. Even before the...Read More

Brand Loyalty Among US Auto Consumers Drops to Six-Year Low, According to IHS MarkitBrand loyalty among U.S. consumers for new vehicles dropped to a six-year low in June, according to new analysis from IHS Markit (NYSE: INFO). Analysis of new...Read More

Schnuck Markets, Inc. announced an industry-first chainwide expansion with Simbe Robotics’ to further elevate the grocer’s business operations and customer experience. Building on previous successful expansions, the multi-year full...Read More

“Sweet” dreams have become reality in Cairo, Egypt, as Krispy Kreme has opened the global doughnut brand’s first location in the country with its franchise partner Americana Group. Krispy Kreme’s iconic Hot Light is now...Read More

Machine learning has been around for more than 70 years and has come a long way since the late 1950s when Frank Rosenblatt paved the way with his design for the first artificial neural network that implemented patterns and shapes recognition. And...Read More

To thrive in today's fast-paced digital world, companies need innovative strategies to grab the attention of audiences exposed to massive amounts of media daily. But it's not enough to simply connect. That next level of engagement is ...Read More

Smoothie Factory Opens Co-Branded Stores with Friendly'sSmoothie Factory announces the grand opening of its first two locations in the Northeast inside New England favorite Friendly’s Restaurants. A Smoothie Factory will reside in the...Read More

Apple announced a number of changes coming to the App Store that, pending court approval, will resolve a class-action suit from US developers. The terms of the agreement will help make the App Store an even better business opportunity for...Read More

Bonchon, the internationally revered restaurant brand known for its signature Korean fried chicken, announces its quarterly franchise signings including new multi-location deals in Ohio and Michigan. The fast-growing restaurant brand has...Read More

Abuse is growing in volume and attentionPolicy abuse is a recurring topic in my recent conversations. As eCommerce has grown rapidly, so have the types and amount of abuse.Gartner identified policy abuse as a key differentiator of platform...Read More