It’s the time of year when people are thinking about cutting carbs, reading more books, and trying to become the best versions of themselves – But have you thought about your 2021 loyalty resolutions?Loyalty is becoming a lot harder...Read More

While the curveball that was 2020 is behind us, many of us in the experience management (XM) space are still getting our arms around the magnitude of change in our programs as we rapidly adapted to meet evolving customer, patient, and employee...Read More

Mastercard SpendingPulse: Strong Consumer Spending Drives U.S. Retail Sales Growth 2021 kicked off with retail gains across nearly all sectors and all 50 U.S. states, according to Mastercard SpendingPulse, which measures in-store and online...Read More

InterContinental Hotels Group (IHG) has announced a global overhaul of its company image and branding as it moves into 2021. Now called IHG Hotels & Resorts, the hospitality group aims to boost customer loyalty and awareness of each of its...Read More

Men’s Wearhouse recently opened the doors to its Next-Gen store locations in Shenandoah, TX and Buford, GA. The reimagined stores are destinations for all things menswear and showcase the depth and breadth of the brand’s offerings...Read More

Forter Director of Customer Marketing, David Coates, recently sat down with Janelle Spatz, Director of Digital Operations, PVH as part of the NRF 2021 Conference to discuss how one of the world’s leading apparel companies adapted to the...Read More

Now, more than ever, it’s important to connect with your customers with timely, personalized content. And to think about how your marketing strategy will support the objectives of your company in the months ahead. So if someone...Read More

McDonald’s Enters Next Phase of Testing a U.S. Loyalty Program CNBC says that McDonald’s said that it has entered the next phase of testing a U.S. loyalty program before it launches nationwide later this year. The fast-food giant has...Read More

Longaberger, a social commerce retailer and American home goods brand known for artisanal handcrafted products, announced the launch of Longaberger LIVE, a new live streaming platform where viewers will have access to exclusive timeless and modern...Read More

When a mysterious person kept weaving in and out of Kevin Crowe’s life many years ago, he knew he just had to meet him. It turns out that Ryan Westerman was someone that Crowe would never forget. Crowe is the founder of Give A Mile, a not...Read More