Luke Russell

Anthem Marketing Managing Partner/CEO John C. Keenan has his finger on the pulse of the loyalty marketing arena. So, what better person to talk to about the state of loyalty marketing. Keenan participated in a compelling Q&A with Loyalty360...Read More

Reflecting on 2015, Big Lots CEO David Campisi discussed membership progress related to the company’s loyalty program during its March 4 fiscal fourth-quarter conference call. “I also want to highlight the success of our rewards and...Read More

The Temkin Group announced the results of its sixth annual Temkin Experience Ratings on Tuesday, the result of research seeking to recognize industries and brands that are placing focus on providing exceptional customer experience. The top of the...Read More

Pizza Ranch proved its ability to drive measurable customer loyalty on Tuesday when it was announced as the first winner of the 2016 Loyaltees Awards, presented by Paytronix. The awards recognize companies who most effectively leverage the...Read More

Bob Daly, Senior Vice President of FlexPerks Rewards & Loyalty Operations for U.S. Bank−the fifth-largest commercial bank in the U.S.−is thrilled about the bank’s new mobile FlexPerks Rewards Visa Card benefit: Real-Time...Read More

MSC Cruises is targeting healthy travelers through its Wellness Experience, which will offer 100 passengers on each ship a comprehensive wellness program that combines nutrition, classes, and activities under the watchful eye of a trainer...Read More

When Staples launched its strategic reinvention four years ago, its No. 1 priority was to reposition the company for the future and return to growing sales and earnings. Staples CEO Ron Sargent reported positive news regarding the...Read More

Wayfair, a leading website for buying home furnishings and décor, proved its dedication to customer service with a win at the 2016 Stevie Awards in the “Customer Service Center of the Year” category. The award adds to the People&rsquo...Read More

Many people believe that only a negative customer experience is shared via social media. But, according to a recent study from Ipsos Loyalty, consumers are just as likely to promote a positive experience. The survey covered seven sectors and...Read More

Kroger had a very impressive 2015 as registered its 49th consecutive quarter of positive identical supermarket sales growth without fuel and 11th straight year of market share growth. Add in a successful acquisition, effective use of technology...Read More