I more often than not find that I am walking a fine line between a friendly reminder and nagging. If I ask my husband to pick up the drycleaning once, will he remember to do it?  However if I ask him five times, will he start to tune me...Read More

Retro isn’t only in fashion on the catwalk, but also in regards to customer service.  Earlier this month, wireless carrier Sprint kicked off an initiative in which employees regularly take the time out of their schedule to send...Read More

In our most recent webinar, Increasing Loyalty to Your Customer Loyalty Program via Concierge Service, an attendee asked the difference between a Concierge and a travel agent.  The question specifically involved what services a Concierge...Read More

I was speaking  recently with a colleague, a well-respected member of the customer loyalty industry, who mentioned that the primary reason that customers choose one credit card offering over another are card enhancements: the customer...Read More

It’s not often you hear a business owner claim that they have as much business as they can handle. So, with that in mind – let’s talk about the bottom line. There are two ways a business can grow and prosper. First via customer...Read More

How many of us walk around with a keychain full of loyalty cards, far outweighing the amount of keys that are actually meant for the KEYchain? I only have one key (to my car), on my keychain. My house has a keypad lock, which eliminates the need...Read More

Is there a “typical” Concierge user?  VIPdesk’s Mark Robeson was asked this question last week during a webinar he presented on the benefits of Concierge service as a component of an overall customer loyalty program, and...Read More

I like traveling. Actually, I love to travel very much. And every trip I take, whether for one day or couple of weeks, is an incredible adventure. I also like to make the most of my trips, so I prefer to do a lot of research prior to the trip...Read More

“Do unto others, as you would have them do unto you” Ah, the golden rule, engrained in many, practiced by….some. The Golden Rule, or ethic of reciprocity is an ethical code, or morality, that spans many generations and can be...Read More

Did you know that your credit card, or the company you work for, may be able to help you be more productive? It’s true…many companies and financial service institutions offer virtual concierge services and most of them offer this...Read More