Is there a “typical” Concierge user? VIPdesk’s Mark Robeson was asked this question last week during a webinar he presented on the benefits of Concierge service as a component of an overall customer loyalty program, and his answer was enlightening for anyone involved in the management of marketing a Concierge program.
Q: Is there a typical demographic that concierge users exhibit?
MR: I don’t think that there is a “typical” Concierge user....