A study published by Accenture this year has insurance companies taking notice and changing the course. The study found that low customer satisfaction and heightened consumer expectations has led to a “Switching Economy” in the insurance industry which left $470 Billion in insurance premiums up for grabs in 2014. That’s billion – with a “B.”
Other notable findings were:
Less than one-third (29 percent) of insurance customers are satisfied with their....