How Daimler Financial Services Mexico Tackles Customer Experience in an Emerging Market
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Like most automobile manufacturers, Daimler has its own financial services company. The Chief Operations Manager for Daimler Financial Services Mexico is Marcos Czacki who, as such, oversees customer experience and collections activities along with the contracting processes, remarketing and business intelligence.   As the financial services arm of a large automaker, Daimler Financial has two sets of customers: dealers and car / commercial vehicles buyers. And in Mexico, the market has....