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Welcome to What We’re Hearing, our Loyalty360 podcast in which we talk about customer experience and customer loyalty with some of the country’s best-known brands. Today we’re talking with Scott Keyes, founder of Scott’s...Read More

Hi and welcome to another edition of the Loyalty360 Podcast What We’re Hearing.   You know, online grocery ordering and home delivery is one of the fastest growing trends in today’s society. No more pushing your cart with...Read More

Hello and welcome to another episode of the What We’re Hearing podcast from Loyalty360, I’m Mark Johnson, CEO and CMO of Loyalty360. Today we’ll be hearing from Jim Lyski, CMO of CarMax.   CarMax is the largest used-car...Read More

Welcome to another episode of What We’re Hearing, the podcast where Loyalty360 speaks to some of the leading voices in CX and customer loyalty. I’m your host Mark Johnson, CEO of Loyalty360, and today we have a very unique interview...Read More

Welcome to our latest “What We Are Hearing" podcast. For those of you who know have ever taken a cruise, you know that Carnival Cruise Lines is known for two things: Being family friendly and being the fun brand. Carnival, in fact, just...Read More

Welcome to another episode of What We’re Hearing, the podcast where we at Loyalty360 speak to leadership at brands driving the market forward. Today our guest is Gina Valenti, Vice President of Brand Hospitality at Hampton by Hilton.  ...Read More

In Part 1, Farm Boy CEO Jeffrey York tells Loyalty360 discussed how employee engagement and cultural buy-in are important to the regional supermarket chain headquartered in Ottawa, Ontario. In Part 2, he talks about assessing the target audience...Read More

From walking in the customer’s shoes to empowering frontline agents, Humana is rolling out customer experience innovations based on consumer input, expanding its data analysis expertise, implementing personalization and artificial...Read More

Remember when the purpose of a cell phone was to make and receive phone calls? Today our phones manage our lives in ways we never imagined. A new division of GE, called Current powered by GE, is on a similar mission to transform commercial...Read More

“Financial wellness is a big focus for us here in Group Insurance and really across all of Prudential,” says that firm’s Senior Vice President, Strategy and Chief Marketing Officer, Group Insurance Michelle Crecca...Read More