Clear Cell, London, is offering customers its Pulse sentiment analysis tool, which the company provides through the cloud.
“Pulse helps companies understand the sentiment related to their brands, products and services by analyzing the behavior of the community [of customers] across social media,” Rodney Livine, North America director of solutions, told Loyalty 360. “Pulse provides community in a configurable and easily actionable form, enabling [a company] to improve its customer and community engagement.”
The....