ST. LOUIS—(BUSINESS WIRE)—Maritz Research today announced it is launching CEBenchmarks™, a new customer experience measurement (CEM) benchmarking tool. The tool enables companies to understand how they stack up to competitors on key customer experience measures, both within and outside their own industry sector.
CEBenchmarks collects data on a continuous basis and delivers quarterly benchmarks on 31 categories of customer experience activity across several industries, including automotive, retail & restaurants....