Global Blue, the experts in international shopping and spending, has selected mplsystems to transform its network of multilingual contact centres, providing multi-channel contact technology and an intelligent desktop solution. Global Blue’s customer service operation handles inbound and outbound calls, and emails from some 270,000 travelling shoppers in over 40 countries.
According to Global Blue Vice President, Jeremy Taylor, “We’re constantly working to make Tax Free Shopping an ever-simpler process for travellers....