Get Satisfaction and HootSuite Team Up to Help Marketers Build Authentic Engagement With Customers Throughout the Customer Lifecycle

Enhanced Integration Transforms Fleeting Social Customer Interactions Into Lasting Marketing Assets Get Satisfaction, the leading customer engagement platform, today introduced significant new enhancements to its integration with the HootSuite App Directory. Now, community managers and social media marketing teams using HootSuite will be able to rapidly identify brand champions and address customer feedback and support requests using their Get Satisfaction community, all within HootSuite's social media management system. This....