Genesys, a leading provider of customer engagement and contact center solutions, announced on Oct. 8 that it reached a definitive agreement to acquire Echopass Corp. – which will add to the 1,250 existing Genesys cloud customers and establish Genesys as the “clear market leader in cloud-based contact centers.”
The acquisition directly addresses the needs of enterprises that are experiencing both dynamic changes and tremendous customer engagement opportunities. Today, customer experience has never been more strategic....