European Communications Launches Third Annual Customer Experience Survey

European Communications has launched its third annual customer experience survey to track how the telecoms industry is progressing in this key area. 

 

 

In 2013, 35 percent of European operators scored themselves a nine out of ten for the customer experience they currently provide; however, 63 percent also said that they need to increase investment in customer experience over the next 12 months.

 

This year’s survey will look several key areas including whether investment is increasing, the latest challenges that operators are facing as well as topic such as personalisation, self care and measuring customer experience.

 

 

The results of our survey will be published in the next issue of European Communications as part of our special report into customer experience. Click here to ensure you receive your copy.

 

In addition, European Communications will be presenting findings from the survey at the 2014 Customer Experience seminar in March, so please Click here to register for your free place.