ST. LOUIS, Nov. 21, 2011—Amdocs, the leading provider of customer experience systems, today announced the results of a global survey that highlights the critical business importance of customer retention and loyalty programs. The survey was conducted by leading analyst firm, Informa Telecoms and Media.
With 66 percent of operators believing that customers are less loyal today than they were two years ago, 70 percent of service providers cite customer retention and loyalty as the critical factor for driving growth, with a....