In a highly competitive and ever-changing fitness industry, Iron Tribe Fitness officials work very hard at continuous personalized communication that triggers a differentiated customer engagement experience.
Loyalty360 talked to Iron Tribe Fitness CEO Forrest Walden to find out more about how his company successfully navigates the customer experience.
What is the most underrated part of your approach to customer engagement/customer experience?
Walden: Old fashioned face-to-face communication is by far one of the most underrated....